Refund and Cancellation Policy
Last updated: 6 October 2026
This policy applies to paid plans (Business and Pro) bought directly from Lekhiva. The Free plan costs nothing, so there is nothing to refund. Prices on our pricing page include 18% GST.
Our promise
If you are not satisfied with Lekhiva within the first days of a paid plan, tell us and we will refund you in full. We would rather you keep your money than stay on a plan that does not work for you.
Refund windows
Request a full refund within these periods, counted from the date of your first payment for that plan:
- Monthly plans: 30 days.
- 6-month plans: 30 days.
- Yearly plans: 45 days.
When we refund you, your account moves to the Free plan. Your records are kept and you can export them.
If you forgot to cancel before a renewal
Paid plans renew automatically. If a renewal happens and you did not want it, you can still ask for a full refund within 5 business days after a monthly renewal, or within 15 days after a 6-month or yearly renewal.
Other refunds
- If we remove a feature that you relied on when you bought your plan, or it stops working, and we do not restore it, we will refund the unused part of your plan (a pro-rata refund).
- If you were charged by mistake, for example twice, tell us and we will refund the extra charge.
What we do not refund
- Plans outside the windows above, except in the cases listed under "Other refunds".
- Pay-per-use items that you have already used, such as WhatsApp or SMS messages and AI bill reads bought as an add-on.
- Accounts that we close for breaking our terms, for example fraud or misuse.
How to ask for a refund
Email hello@lekhiva.com from the address on your account, with your business name and the date of payment. We acknowledge every request within 48 hours and decide it within a month, usually much sooner. Approved refunds go back to the original payment method within 7 to 10 business days. We issue a GST credit note against your original invoice.
Cancelling
- You can cancel a paid plan at any time from your account settings. There is no cancellation fee.
- Cancelling stops future renewals. You keep your plan until the end of the period you have paid for, unless you ask for a refund under the rules above.
- We send a confirmation email when you cancel.
Renewals and reminders
We show the price, including GST, before you pay, and the date your plan will renew. We email you before a renewal: 7 days before for 6-month and yearly plans, and 3 days before for monthly plans. If the renewal price will change, we tell you before it takes effect. To stop a renewal, cancel before the renewal date.
Changing your plan
- Upgrading: you pay the difference for the rest of the period, worked out day by day.
- Downgrading: it takes effect at your next renewal. We do not refund the difference for the current period.
After a plan ends
When a paid plan ends or is cancelled, your account moves to the Free plan. Your records stay. Anything above the Free plan limits becomes read-only, and you can export your data at any time. If an account stays inactive for a long period, we email you before we delete anything.
The launch offer
During the launch offer, Business plan benefits are free and there is nothing to pay or refund. If you choose a paid plan, this policy applies to that payment.
Questions and complaints
Write to hello@lekhiva.com. We reply within 48 hours and aim to resolve every complaint within a month. If you are not happy with the outcome, you can ask us to review it again.